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Sam
Niro
Competitive Intelligence Manager
Khoros
Sam Niro is a competitive intelligence pro in the customer experience space. She currently owns competitive intelligence at Khoros where she runs the win-loss program, translates market intel into actionable insights, and builds enablement assets to help sellers win more deals.
05 June 2024 10:30 - 11:00
Capturing rich competitive insights through your win-loss program
Sam Niro runs the competitive intelligence program at Khoros, where she utilizes win-loss analysis to uncover rich competitive insights. Join her and Clozd program manager Spencer Monson as they discuss how to capture, analyze, and share those insights in a way that empowers key stakeholders throughout her organization.
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